Terms of service
These terms cover what you get, what we need from you, and what happens if either of us wants to stop. They're written to be read, not to hide things. If something here doesn't match what you were told, tell us — we'll fix the mismatch rather than argue the fine print.
Who you're dealing with
Chimera Digital Services is a sole proprietorship operated by Isiah Brown in Perkasie, Pennsylvania. Buying anything on this site forms an agreement between you and that business.
Website builds and the care plan
Every website tier is a build fee that includes your first month, followed by a monthly care plan. For example, the Small Website is $500 to start — which covers the build and month one — then $80 a month after that.
The care plan covers hosting, maintenance, security, support, and a set number of changes each month:
- Small Website — up to 2 changes a month
- Medium Website — up to 4 changes a month
- Large Website — up to 6 changes a month
A change is one request, however many small edits it contains. Swapping four photos and a phone number in one message counts as one change, not five. Unused changes don't roll into the next month. Run out during a busy month and we'll either quote the extra work or move you up a tier — whichever costs you less.
Maintenance, security patches, and answering questions never count against your allowance.
What isn't included in the care plan
A full redesign, an additional website, or a major new feature — an online store, a booking system, a custom tool — is quoted separately. We will always tell you up front which category a request falls into, before we do the work and before any money is discussed.
Refunds on build fees
The build fee is refundable until we start work, and not after.
"Starting work" means we've begun design or development — normally within two business days of payment. Before that point, ask and we'll refund you in full, no explanation needed. After that point the fee is non-refundable, because the hours are already spent and we can't get them back.
If we're the ones who can't deliver what we agreed, you get your money back. That's on us, not you.
Cancelling a care plan
You can cancel at any time before your next billing date, and you won't be charged again.
The month you've already paid for runs to the end — your site stays live and supported until then. We don't issue partial-month refunds, and we don't cut you off the moment you cancel.
Cancel through the billing portal linked in the footer, or just email us and we'll do it for you.
When a care plan ends, we hand over your site files. Moving them to your own hosting is your responsibility at that point, but nothing is held hostage and nothing is deleted out of spite.
Complete Ownership Website
This is a one-time purchase with no care plan and no monthly fee. You receive every file, a walkthrough of how to host and edit the site, and 30 days of handover support after launch.
Because there is no care plan, there is also no monthly change allowance — hosting, security, updates, and every future edit become yours to handle. The same refund rule applies: refundable until we start work, not after.
Advertising management
This is the part people most often misunderstand, so it's stated plainly:
- You pay Meta directly for ad spend. Your budget goes from your card to Meta at cost. We never hold it, never mark it up, and never bill you for it.
- Our fee is for management only — strategy, campaign build, targeting, testing, optimisation, and reporting.
- The ad account stays yours. Your account, your pixel, your audience data, during and after. We work inside it with the access you grant us, and you can revoke that access whenever you like.
- You provide the content. Photos, video, and product material come from you unless we've agreed otherwise in writing.
- We cannot guarantee results. Nobody honestly can. What advertising does depends on your offer, your market, your budget, and factors neither of us controls. We will tell you what to expect before you spend anything, and we will tell you if we think it isn't working.
Advertising management bills monthly and is cancellable on the same terms as a care plan — cancel before your next billing date and you won't be charged again.
What we need from you
- Content, and reasonably timely feedback. Projects stall on content more than anything else.
- Confirmation that you have the right to use the text, photos, video, and logos you send us. If you don't own it, we can't publish it.
- Accurate business information. We publish what you give us.
Who owns what
Your content stays yours. Your domain is registered in your name from day one and billed to you directly by the registrar — typically $12–20 a year — so you never lose it by falling out with us.
The Chimera Digital Services name, logo, and brand marks remain ours. On the Complete Ownership tier, the finished site files transfer to you outright once paid.
Limits
We do this carefully and we stand behind our work. But we're a small business, and our total liability for any claim is limited to what you actually paid us in the twelve months before it arose. We aren't liable for indirect losses — lost profits, lost data, or lost business opportunity.
Nothing here removes rights you have under law that can't be signed away.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, United States. Before anyone goes near a court, we'd both rather talk — email us and we'll try to sort it out directly.
Changes
We may update these terms as the business changes. The date at the top will change with them, and if an update materially affects an active client we'll email you rather than editing quietly.
Contact
Isiah Brown, Chimera Digital Services
Perkasie, Pennsylvania, United States
info@chimeradigitals.com · 267-516-7799